Update: Issues with Reflexion Email Security Service

Update on Issues with Reflexion Email Security Service

As of 2:30 pm EDT, all inbound and outbound mail delivery through Reflexion is returning to normal, although some end users may periodically notice delays due to the high volume of emails we are currently processing. We expect that any delays will continue to improve as the queues are processed. We will continue to provide updates as the operation progresses back to a fully healthy state with no delays.

Please know that all email that was queued in the last 24 hours has been safely processed and will be sent and received as the flow resumes – no emails were lost by the Reflexion operation as a result of this issue.

We expect improvements throughout the day. The operations and development teams are diligently monitoring the service to ensure all Reflexion customer email is fully resumed. Note: This issue affected customers of the Reflexion service and did not impact any of our services in Sophos Central.

While we are still finalizing the root cause of the problem, we have determined that during the initial incident the IO limits of our storage infrastructure was exceeded, due to a routine maintenance process that was executed incorrectly. We are continuing the investigation and will provide a thorough root cause analysis (RCA) once complete.

We sincerely apologize for the inconvenience this has caused and will continue to provide updates during the day

Direct One Networking Presents Datto: Your secret weapon in your war against cybercrime

Business downtime is much more common than you may think. Every business faces the risk of business interruption every day, from an employee clicking on something that they shouldn’t have, hardware failure, the list just goes on and on. There are ways to protect your business from this loss of production time and data. Join us to hear real-world examples of downtime, and how you can protect yourself with a true business continuity solution.

When Disaster Strikes!

When computer systems fail, or disaster strikes, business comes to a grinding halt. Replacement hardware takes time to order and install, infrastructure needs to be rebuilt, and backups need to be prepared and applied. This can take days or weeks, even with a good backup solution. Unfortunately, when business is down, every second counts.

Business continuity is a term that describes your capability to continue to deliver products or services following a disruptive incident. But, business continuity planning can be an afterthought until cyber theft or a natural disaster occurs and all systems come to a halt. Small business (non-IT or non-technical businesses) can prepare for business continuity by planning for the following 5 disasters:

Actual Photo Of A Portland Client with Flood Damage

Not “Planning to Fail.”  Machines and hardware fail.Machines and hardware fail. While most IT hardware is fairly resistant to failures, most devices fall far short of a perfect track record, and no one is immune to hard disk or internet connection failures. While it can be costly for your company to eliminate any single point of failure in your IT infrastructure, having a disaster recovery plan that does this is the only way to ensure that a hardware failure doesn’t interrupt your service or cause data loss.

Failing to Plan. Only 6% of companies without a disaster recovery plan survive a disaster. When something goes wrong- whether it’s a natural disaster such as flood or fire, a criminal attack like a burglary or cybercrime, or human error causing a system failure or other incident – you need more than insurance policies to protect your business. Disaster Recovery and Business Continuity Planning (DRBC) is your first line of defense when an incident occurs. While insurance companies sort out claims, it needs to be ‘business as usual’ for most companies, and there’s no time to wait for paperwork to be completed and this is where your disaster recovery and business continuity planning are vital.

Understanding that IT Disasters are Costly. The costs associated with not preparing for an IT disaster are staggering; and many companies that aren’t effectively prepared for disaster situations simply cannot bounce back from a significant crisis. In fact, up to 75 percent of businesses fail within three years after a major natural or data disaster. The good news is that research shows companies with business continuity planning recover faster and more effectively following an emergency. In the meantime, the expected cost of data breaches and data loss will top $2.1 trillion by 2019 as more data is digitized, and the majority of these data breaches will come from existing network infrastructure and IT systems.

Actual Photo Of A Portland Client with Flood Damage

Remembering that Humans Make Mistakes; and Preparing for It. 80% of downtime instances impact mission-critical applications and business data and the majority are caused by human error. Human error is, by far, the most common and most frequent cause of business disasters. By definition, human errors are unintentional but can often be the hardest to prevent and correct. Having a disaster recovery plan that creates a series of incremental online data backups lets you easily restore your files to an error-free state. A disaster recovery plan that incorporates checking and double checking, along with online backups is often the best remedy.

Disasters affect everything. Your business runs 365 days a year; your systems run 24/7; your data is needed in real-time. A data center outage costs about $8851 per minute and can cause forfeited sales, lost data, damaged equipment, disrupted processes, legal or compliance liabilities, damaged client relationships and reputation, and wasted resources controlling the damage.

Businesses with a disaster recovery plan report increased savings, enhanced system reliability, improved security and reduced insurance premiums…even without a disaster. It’s important for you-as a business owner, office manager or CEO to remember: “the time to prepare the roof is while the sun is still shining.” (Kennedy)

The above photos are actual clients of Direct One Networking who were flooded by a pipe that busted inside of their facility. Direct One and our network engineers were able to successfully keep this client up and running even when this disaster occurred.

It is never too late to discuss and implement your business’s business continuity plan – Give us a call 503-496-0669.