Infection protection: Nine steps to start protecting your company today

Malware is a generic term that covers all manner of software that is designed to attack your devices, applications, programs, and networks. It is software that has bad intentions. Yes, stealing. Either by directly pulling money out of accounts, or improperly acquiring data that ultimately provides access to funds. Example: Stealing your SSN and setting up a credit card to use that info, or convincing you to provide the password to your checking account. Others will snatch your organization’s data and hold it for ransom. As usual, it is all about money. What can you do?

Nine steps to avoid malware

1) Don’t go it alone – As a small- to medium-sized business, you have limited resources, all of which need to be focussed on running the business and planning for the future. That makes it difficult to direct an IT operation that has the depth to address all of the security issues you face. For example, a business owner cannot possibly keep up with the changes and details of tax laws. Doing it themselves, they would likely overlook important tax advantages or inadvertently break some IRS rule. As a result, tax preparation and accounting above the level of basic bookkeeping is outsourced to an outside accounting firm. You should consider looking at IT in the same way.

2) Pay attention to those update windows – Don’t procrastinate. Those update requests aren’t just for adding a new feature. Each update probably addresses some vulnerability in the software that could be exploited by a virus. You may also want to consider outsourcing this project. In a complex business, there is a long list of installed software that needs to be updated. An MSP can coordinate that project and handle any glitches that appear when an update is installed. Also, be mindful that if you permit BYOD- all of those remote devices are vulnerable if their owners neglect updates.

3) Multi-factor Authentication – It is getting tough to log into much of anything these days without hitting MFA. And for good reason. MFA is a tool that works to cut down fraud by asking for additional data to verify your password in order to gain access. Generally it involves entering a password then following up with a token you might be sent via text or email, or using a biometric measure, such as a fingerprint. An MSP can provide applications that can set up MFA to protect your data.

4) Create a strict backup policy and follow it – Data can get corrupted, lost, or stolen. Handling backups is more than just downloading data to a hard drive every evening. An MSP can provide you with the tools needed to handle backups appropriate to the needs of a business operation or take on full responsibility for the task.

5) Manage access – Who can look at what data? In a smaller business, we often just provide access to data to an employee or we don’t. Why? Because it is simple. Instead, tighten your security by segregating data access. Individuals get access only to the data needed as defined by their job description. Follow the Principle of Least Privilege. That is, each individual only has the access to accounts, databases etc. that are absolutely necessary for them to do their assigned tasks.

6) Train everyone on basic data security – Humans are still a very weak link in an organizations defense against cybercrime. Poor password hygiene and inattention to scams are the biggest concern for business owners. Here are some areas where training can help.

7) Identify phishing emails – These are mails that appear to come from legitimate sources, but are faked. Because the reader trusts the sender, they naively open a link that might be attacked which then downloads some forms of malware.

8) Prevent a “Lost” USB – Too often, individuals will find a USB drive left near a desk or dropped somewhere. The temptation to insert it into their computer to see what’s on it can be very hard to resist. This was part of what caused the Target data breach.Train employees to only insert company verified hardware into their computers.

9) Password etiquette – Define standards within your organization about acceptable passwords. An MSP can help you set up programs that require employees to create passwords that meet your defined criteria. Also, consider fostering a culture that makes the sharing of passwords a performance issue that will be addressed by an individual’s supervisor.

10) Take the step beyond anti-malware software – Anti-malware software is necessary, but it isn’t as proactive as one might want. Your MSP can design an endpoint detection and response solution.

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What exactly is Malware? A definition and some common types.

What exactly is Malware? A definition and some common types.

So what happens when you get software that has been mixed with a strong dose of malicious intent? You get malware, the term used to describe all manner of software invasion that has been designed to do bad things to your computers, networks and digital devices. It may have been created to steal something from you, such as data that can be monetized. It may try to directly steal money from you by draining bank accounts, or using credit card numbers. Sometimes, malware’s intention may be political: it may be about governmental intrigue or industrial espionage, Or it may just be about showing off or causing chaos for its own sake. Whatever the motivation, every organization needs to be constantly on guard to protect its data. Failure to protect the data of your clients and employees can result in serious damage to your reputation and brand as well as lead to fines from regulatory bodies. It can also open you up to liability from individuals or groups that have been harmed.

Malware isn’t new, of course. As long as there have been computers there has been malware. Long before computers were connected to the internet and other public networks, malware was placed onto floppy discs. Once inserted into a computer, they could wreak havoc. Now, it is through our connectivity that bad actors work to infect our computer systems.

Types of Malware

Malware is an umbrella term that covers an array of specific tools to cause trouble or steal data. These include…

Viruses
A virus is pretty much what you would think. Like the flu, it attaches itself to a host program where it then will try to change the code to steal your data, log your keystrokes, or corrupt your system/data. Generally, to be infected by a virus, some user action has to occur that allows the virus into your system. Example: The user opens a link found in an email that looks to be from a legitimate source, but isn’t.

Worms
Worms are similar to viruses in how they replicate and attempt to cause damage but they don’t require a user action. Worms find vulnerabilities or holes in code that allows them access.

Trojan Horse
Just like the Greek myth, trojans trick you into accepting something you want, but inside it has bad intentions. Basically, a trojan refers to the method the cybercriminal uses to get you to download a virus or other infected program.

Adware
Adware is a type of virus that can invade through various methods, such as a trojan or corrupted software. Adware generally besieges you with pop-up ads.

Keyloggers
This is malware that can track your keystrokes. This particular malware’s goal is to track your keystrokes and identify passwords or credit card information, for example, and then log into your accounts.

Ransomware
No malware seems to get as much media attention as ransomware. And for good reason. Unlike some other forms of malware, once this has invaded, there is very little you can do to eliminate the virus. Ransomware seizes your data and holds it for ransom. Unless you choose to pay the ransom fee, usually in some cryptocurrency, you are out of luck. In the specific case of ransomware, prevention is the key. Having clean backups of your data which are kept continuously up to date is about the only way to sidestep a ransomware attack on your data.

What can you do? Simply put, an off the shelf anti-virus software (now referred to as anti-malware) isn’t going to cut it in the business arena. Your systems are far too complex, with too many endpoints to rely on a solution better limited to home use. More importantly, you need protection systems, such as Endpoint Detection. An MSP is your best resource. As a small- to medium-sized business owner, you have limited time and resources to explore and design these protections on your own. An MSP can be your strategic partner in data and digital security.

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Your business runs on data, but so do the cyber criminals who want to steal yours

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One very painful truth about running a business is that you possess data that is attractive to criminals. There is no avoiding that reality. You have data. They want data. It is an ongoing challenge to maintain data security as cyber criminals’ efforts evolve and change on a daily basis. The wall that kept you safe last week may have holes in them today. Keeping up with the latest threats is a specialized field that in-house IT support likely doesn’t have. An MSP can provide the support you need in the face of ransomware threats and other malware. Also, an MSP can provide 24/7 monitoring.

Speaking of data security, brand damage isn’t the only issue with data security breaches. In many cases, there are data protection laws that regulate how you secure personal information. In specific industries there are federal, state, and even overseas regulations that set standards for data protection. How you choose to protect data may be out of your hands. MSPs have the experience and knowledge to address compliance management. For example, there are a number of data protection laws (HIPAA, FERPA, CA Privacy Act, GDPR, FTC Safeguards Rule) out there that not only provide penalties if a data breach occurs, but also mandate specific protocols to better ensure your data is protected. Avoiding a data breach isn’t enough. Some of these protocols can be quite demanding and some require periodic testing and are subject to audits. Samples of the types of requirements mandated by some of these laws may include.

  • Designating one individual to oversee data protection and security
  • Conducting a risk assessment – This means analyzing what data you possess , where it is stored, and in what ways it is vulnerable.
  • Creating safeguards to address all potential areas of vulnerability
  • Designing and documenting tools to secure your data and tracking access
  • Tracing the location and security of all data whether it is at rest or in transit.

Not only do you have to set up protocols, you may have to prove they are operative and be subject to audits. All of this can be extremely distracting to a small business.

Another area related to data security is the issue of backup and recovery. So much can go wrong. There is nefarious activity: criminals actively trying to break into your data and steal it. There is human error: individuals taking actions that accidently delete or damage data. And of course, hardware can fail and software can have bugs. And, if not done correctly, backups may be infected and be of little value.

An MSP can design backups that are continual and are protected at an offsite location.

More importantly, it isn’t enough to know your data is safe if something happens. Your business is dependent on using that data. Losing a day of access can cripple your business. That means planning for recovery in case something happens. How will you transition to another mode of data access? Your customers expect 24/7 availability. An MSP can develop recovery plans that work to ensure your operations see minimal disruption in the event of a failure.

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Strategic IT planning for your business

One thing that the best MSP can do is become a strategic partner. Your expertise is your industry, business, or profession. Trends and innovations in technology aren’t your focus. However, your business can benefit from some long-term strategic planning in terms of the technology you will deploy to remain competitive. New technology will offer new opportunities. An MSP who has experience in your industry can become a partner. After taking the time to learn your business, your goals, and the competitive field in which you operate, an MSP can take a seat at the table of your business planning. At the highest level, this is where a skilled MSP becomes a significant asset as your business grows and faces new market challenges.

Additionally, An MSP can help with other parts of your IT infrastructure to protect your data as well as facilitate more effective collaboration internally as well as with clients. Here are three examples.

Backup and recovery

Another area related to data security is the process of securing your data in the event of theft, a hardware or software issue, or even a natural disaster that cuts access to your data’s physical location. Backing up your data needs to involve a lot more than running nightly backup to an external drive. That may be ok for your home laptop, but it doesn’t cut it if you want to protect your business data. An MSP can support continual data backup to offsite locations. This means at any point there is a system failure or breach, all of your data remains secure at one or more distant locations. Backup also includes recovery. Having your data safely stored in the event of a disaster isn’t enough. Your business will need continuing access to that data. An MSP can develop recovery plans that work to ensure your operations see minimal disruption in the event of a failure. Also, clean backups are critical for avoiding the consequences of a ransomware attack. Poorly handled back procedures can leave your data vulnerable,

Cloud Services

The decision to use cloud services is closely related to data security and cybercrime. Locating all of your data and software applications physically in your own location may seem like the safest thing to do, but that may not be correct. If you utilize cloud storage, you can maintain access to that data from any location. If a natural disaster or other emergency limits access to your physical locations or disables it, your business and employees can access the data from anywhere. Also, the cloud offers economies of scale. To maintain sufficient capacity to meet peak times, maintain all of the necessary hardware and software, and monitor it 24/7 involves considerable in-house labor and capital expense. Migrating to the cloud means you share those fixed costs with others. An MSP can handle selecting and designing a cloud solution most appropriate to the needs of your specific industry and business.

Unified Communications

Unified communications is a service that pulls together the different channels your employees and clients use to collaborate, sell, communicate, etc. Unified communications systems have many moving parts. Encryption, data security, ease of use, cross platform support as well as other support services can create a communications system that works for everyone, no matter what channel they choose to be using.

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Like it or not, your business relies on technology

Like it or not, your business relies on technology. Technology isn’t just something used by Silicon valley firms and large corporations. Even the smallest start-up is now reliant on technology and the virtual marketplace. A business cannot function without operating in the digital world. At the very least, it means having a website, a social media presence and an online database of customers and prospects. Most likely it means conducting business online, which means you’re responsible for the security of client data: names, credit cards, addresses, and probably more information. Much of that information may be personal Information that you have an obligation to keep secure. That duty brings along many challenges because cyber criminals and even benign human error could mean that data is compromised. Data breaches can bring litigation, possible regulatory sanctions, and very importantly, damage to your brand and reputation. Because so much rides on the stability and security of your digital infrastructure, serious attention has to be paid to data security protocols. The problem is, tech is a complex and specialized field that most small businesses owners have little time to focus on. And spending time trying to understand and maintain an IT infrastructure means siphoning off attention to the operation of your business. That is why a Managed Service provider can be a lifesaver for a small business.

A Managed Service provider is an IT consultant that can provide some or all of the support you need for your IT infrastructure. They can provide help with specific issues–migrating data to the cloud, setting up new software and hardware, designing data security protocol, etc,. They can also become a strategic partner. That means they team with you and learn your business goals and plans and help you understand how new and existing technology can help your business expand. They can use their expertise to guide you to new technologies and digital applications you might not be aware of.

Also, you can sign a service contract with an MSP. At the most basic level, a service contract will mean that if you need emergency tech support, you have priority. Otherwise, you will be at the bottom of the list if something goes wrong.

Finally, let’s consider strategic planning. Your business isn’t static, It will grow in volume, it will expand its product and service lines, and it will move into entirely new, unfamiliar markets. There may be new technologies and applications out there that you are unaware of. If you overlook them and your competitors don’t, you can begin to lag behind. You need long-term strategic planning in terms of the technology you will deploy to remain competitive. New technology will offer new opportunities. An MSP who has experience in your industry can become a partner. FInd an MSP who will partner with your business and learn your operations and your future plans. In that way they don’t just support the IT you have now, they become a key voice in strategic planning for future growth.

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Can a small business use AI?

One area where AI tools can help even the smallest business is in sales and marketing. Every business is marketing and selling in the online digital world. Marketing on social media is a given for every business, and can be a game-changer for a small startup. However, a lot of the tasks of marketing on social media and through your website can involve tedious, time consuming tasks. Marketing tools that use AI can help with drip email campaigns, website visitor tracking, and understanding where each customer exists in the sales funnel at any given moment. Other digital tools that increase customer engagement and drive sales are available and are an excellent introduction to AI as a marketing tool. Using these tools, you can focus your limited sales resources on other, more critical tasks such as closing a sale with a customer that is now ready to buy and not simply exploring vague options. These AI tools are readily available and your MSP can guide you in the adoption and use of them.

AI and that data you collect

An MSP or MSSP can also be a resource for data protection. As you begin using such tools, you amass enormous amounts of data about prospects as well as customers. How you hold, use, transmit and store this data is subject to some data regulations, either by your state, a federal agency, or even the European Union. Regulation is growing because of the increasing concern about an individual’s online privacy. Because so much personal data is being collected about each of us, there is increasing concern about misuse of that data, protecting it from bad actors, and other privacy rights issues. While you may not be physically located in a state that has data privacy regulations, if you conduct business in a state or country that regulates data privacy, you are likely subject to their rules. An MSP or MSSP is an important resource to determine where you are subject to those laws. More importantly, if you are subject to those laws (e.g. HIPAA, The FTC Safeguard Rules, the CA Privacy act or the General Data Protection Regulation of the EU), you may also be required to prove that you have developed protocols for the protection of data as defined under those regulations. It isn’t enough to say “everything is safe.” You may have to provide evidence you have created the specific data protection protocols specified under the regulation.

In short, AI can be a helpful tool to grow your business, but it comes with responsibilities and concerns that may not have concerned you before. An MSP is an important resource as you wade into the world of marketing, sales, and other operational areas.

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AI: Can you avoid the risks it carries?

Are there risks to AI? Absolutely! There are end-of-the-world predictions about the use of AI. For a business, many of the risks are a bit less extreme, but they are also very real. For example, in the area of content creation. There are a variety of risks that you open yourself up to. One of the key ones is the trustworthiness of the content created. You expect generative AI to create an accurate explanation or description of a topic, event, thing, or idea, However, can you, in fact, completely rely on that? The answer is probably a qualified no. The level of “qualified” depends on a variety of factors. Your AI generated content is only as good as its sources, and that can create real questions for readers. Also, an organization using AI to create any type of video, text, image, or audio content needs to be concerned that it may include proprietary information that you need permission to use. This means material created by generative AI could suddenly veer off into copyright infringement.

AI is also being used in areas such as recruitment. However, there has been research suggesting that bias can sneak into AI decisions as a result of the source data the tools are using. Bias is a concern not limited to the one example of recruitment. It can have consequences in areas where AI is making marketing decisions, and can taint medical and legal recommendations AI might provide. As a result, AI cannot go “unmonitored.” Review by humans and other tools is a best practice that is needed to improve accuracy and trustworthiness. This, in turn, may cut into the efficiencies that are perceived to be created by AI. Also, a lot of AI–Chat GPT to just take one example–isn’t going to necessarily incorporate consideration of regulation and compliance requirements. Many countries, individual States in the US, and US federal agencies are implementing data security regulations that are designed to protect the Personal Information of individuals. In many cases violations include civil penalties. In the case of the European Union’s General Data Protection Regulation, fines are significant.

Finally, if you are considering stepping into AI, your MSP can provide guidance. Our recent list bears repeating: Eight ways an MSP can help you approach an AI solution.

Step one: Assess potential uses of AI. Your MSP should have a solid understanding of your entire business and how AI might contribute. They can help you start with small steps and move from there.

Step two: Understand your KPIs and organizational goals, from the top down. Before jumping off and adopting AI just because it is there, evaluate your KPI’s. Where do you perceive you need a boost?

Step three: Propose a possible range of AI solutions. An MSP will be knowledgeable about the variety of applications out there and lead you to select those most appropriate for your goals. Remember, they should be directed toward assisting KPI improvement.

Step four: Estimate the solution’s ROI. Remember, measurement is important. And you can not do everything. So identify each potential AI solution’s ROI. As mentioned above, AI isn’t just a trendy tool to adopt just “because.”

Step five: Ensure compliance: For example HIPAA, PCI. HITRUST. ISO27001, SOC1, SOC2 or similar legal and industrial standards. AI is a powerful and potentially intrusive tool. Compliance is critical.

Step six: Implement the solution. An MSP can implement the solution for you. Most business owners do not have the resources available for what can be a time-intensive project.

Step seven : Manage tool-related risks. As noted, there are best practices available. Monitor to ensure your outcomes with AI are accurate, trustworthy, defensible, transparent and meet regulations.

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AI Is All Around Us

IT seems it is virtually impossible to avoid hearing about Artificial Intelligence (AI). Ever since ChatGPT hit the market, AI has become a never ending source of news, articles, advertisements, and lots of gloom. Artificial intelligence isn’t exactly new–the term goes back to the mid-1950s. Artificial Intelligence is a broad term and encompasses a few different subsets of processes. Generally, it refers to machines or computers doing things that we consider a skill limited to human intelligence. What has caught the public eye is what is labeled “generative AI”. Generative AI (e.g ChatGPT) refers to the AI tools that can create content, music, images, code and voice. One of the reasons generative AI is so widespread in its applications is that it doesn’t require coding skills for a layperson to use it, instead the user can instruct the tool to create content by using natural language.

Questions about generative AI
The media has certainly been filled with concern about AI and has raised many questions about areas where we potentially interact with it. How do we know the content we are reading is accurate and can be trusted to have come from reliable sources that have been vetted for accuracy? Can it be used to create misleading information that could misdirect our understanding of social, political, cultural, legal and other issues that affect the well-being of society? Others worry it could displace whole sectors of human labor. These are heavy questions best left to another venue of discussion.

Where is the average person interacting with AI?
We interact with artificial intelligence everyday in places we probably never give much thought. Those recommendations for purchases that you see on every shopping website you visit? That is done by a form of AI known as machine learning. Your thermostat that turns the heat up and down by learning when you usually leave the house? The refrigerator that makes your shopping list? Those are both examples of machine learning as well.

If you use a Managed Service Provider or a Managed Security Services Provider, AI is a new line of higher quality defense against cybercrime that they may be using to protect you. One of the greatest risks a business faces is a breach of its data by cybercriminals: malware, ransomware, et.al. and the tricks being used keep increasing in sophistication. Ransomware is particularly insidious. It can seize your data and hold it hostage for a ransom of currency, crypto or traditional. Once attacked there are very few alternatives to submitting to the ransom request. AI can help MSPs respond faster to specific threats and concerns, and assist in diagnosis and troubleshooting. Also, as every SMB knows, 24/7 monitoring and support is a critical service that an MSP can provide far more efficiently than a company can do in-house. (This has to do with the benefits of economies of scale.) AI can improve 24/7 monitoring because AI can evaluate an enormous amount of data, far faster than humans, and likely identify problems before they affect your business.

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AI: Of any value to an SMB?

AI: Of any value to an SMB?

Artificial Intelligence (AI) has been all the media rage in the past year. Specifically, it isn’t AI in general, but a specific category of AI known as. This AI is capable of creating content, such as text, images, audio and similar data. Examples of generative AI tools can create content, music, image code, and voice. What this can include are documents that are used for marketing and other content on websites, as well as images, video, and audio. What made generative AI more widespread are the tools that use natural language to utilize them. It doesn’t necessarily require expertise in coding anymore. The generative AI tool that hit the news and has everyone curious about this development is ChatGPT. This allows any user to create conversations, answer text, and similar “written responses.” ChatGPT and similar tools are available to almost anyone.

Of course if you follow the news, there is much excitement about the potential of generative AI. It may be used to facilitate faster customer service, help attorneys evaluate large quantities of legal documents and propose new approaches to cases, medical professionals diagnose, and on and on. It also raises lots of concerns. How does one know that the content created by generative AI is accurate and can be trusted? For instance, can it be used to create misleading information, such as deceptive statements that could alter someone’s understanding of a political, cultural or medical issue. And there are others who worry it could displace whole categories of human workers, but that question isn’t our worry here.

One way you can leverage AI for your benefit is through your Managed Service Provider. Many industries can benefit from the judicious use of AI, such as legal, medical, architectural design, etc. and the IT world is no exception. In particular, AI may be another line of defense in cyber security. Clearly, one of the greatest risks any business faces is cybercrime. Malware, data breaches, ransomware–they all are a business-owner’s nightmare. Ransomware can hold your data hostage. Once attacked, there are very few alternatives to submitting to the ransom request unless you have solid, uncorrupted backups.

AI can help MSPs respond faster to specific threats and concerns, and assist in diagnosis and troubleshooting. Also, as every SMB knows, 24/7 monitoring and support is a critical service that an MSP can provide far more efficiently than a company can do in-house. This has to do with the benefits of economies of scale. AI can improve 24/7 monitoring because AI can evaluate an enormous amount of data, far faster than humans, and likely identify problems before they become business effecting.

One way a small business can utilize AI is marketing and sales. A lot of an SMB’s digital marketing tasks can be time-consuming and easily automated. Drip email campaigns, website visitor tracking, understanding where each customer exists in the sales funnel at any given moment, and other digital tools that increase customer engagement and drive sales are an excellent introduction to AI as a marketing tool. These tools both free up sales and marketing staff for other more complex tasks and improve customer engagement. These tools can be easily deployed by SMBs and are an excellent introduction to AI. Talk to a trusted MSP for guidance. You don’t have to go it alone.

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IT isn’t just about filling seats

IT isn’t just about filling seats

No matter the size of your business, no matter what the product or service, your company is at least partially reliant on technology to survive and function in today’s marketplace. It is just unavoidable. A significant portion of everyone’s business is online in some fashion or other. And internal operations and administration are dependent on databases, servers on-line access, etc. A large and diversified company has the depth of staffing to fully support all of its IT infrastructure needs. Unfortunately, this is not the case with small- to medium-sized businesses, and it is absolutely not the case for recent startups struggling to get a foothold in the market. SMBs are generally forced to focus all of their resources on the operations that drive revenues. For example, how many small firms have a trained human resource practitioner on board, even though the lack of one can leave them vulnerable to a number of legal and staffing issues? Very few. They just don’t have the resources to devote to anything that isn’t sales or a critical line operation. The same tends to be true for an IT infrastructure support staff and the personnel “required” to support it 24/7.

The question then arises, how does an SMB begin to bring on the necessary resources to support their IT needs? A common solution is to bring on a generalist who will act as the IT director/manager and then that person will bring on additional, more specialized staff as revenue growth permits.

This is a pretty standard model for addressing IT support needs for a growing SMB. But does that really make the most sense? The issue with this model is that it follows a typical, hierarchical company org chart, but doesn’t necessarily meet the needs of a SMB. The IT demands of a typical company are very diverse, and one individual doesn’t have the depth and breadth of experience to significantly support every corner of your IT infrastructure. When resources for IT staffing are limited, creating the IT department that covers everything can be unrealistic. Building out this traditional model takes time and resources to make sure you have the IT support that possesses all the diverse skills needed to meet the many requirements of a sound IT infrastructure. As a result, this model may not truly meet the immediate/urgent needs of a developing or transforming organization. The alternative IT support is not from an organizational chart approach but from a risk management one.

What do we mean by a risk management perspective? For any business, but especially a smaller one without deep pockets, the consequences of some disaster may mean the end of the business. As a result, risk evaluation becomes critical. There are an endless variety of events, from mishaps to major disasters that challenge your viability. Risk management inventories all of the possible risks that could befall the organization and places them in a hierarchy of significance. At the top are single points of failure disasters or extreme events that would shut down the business, at least temporarily. Risk management then works to channel limited resources toward mitigating the most serious risks. How does this reflect on how you bring on IT support in your business? You bring on the support, either through hiring or an MSP on the basis of where your IT infrastructure is most vulnerable, not on the basis on “positions’” to be filled. This is a different approach and more appropriate for a SMB that has limited resources.

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